Don Trementozzi had 25 years of experience in the labor movement as a rank-and-file activist and union official when he got a job at a Verizon call center in Worcester, Massachusetts and became a member of CWA Local 1400. The local has nearly 2,000 members working at 12 call centers in four New England states.
After settling into the job, Trementozzi looked to get involved in the union and was immediately appointed steward because of his experience. But the more he learned about the local, the less he liked what was happening, or rather, not happening.