by Mike Parker and Jane Slaughter

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From the Introduction:

Dealing with labor-management participation programs - Total Quality Management, Employee Involvement, quality circles, team concept, Quality of Work Life - is one of the 1990s' most difficult challenges for unions.

The guide we present here is a plan to help the union figure out its needs and develop its specific strategy. It raises the key questions that unions need to answer and suggests a range of alternatives to choose from.

The guide draws on the experience of many local unions in the U.S. and Canada.

Labor Notes, 28 pages.