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Submitted by ginny (not verified) on Wed, 07/02/2008 - 1:30am.

I work for a great Oz union after defecting from a shitty one who viewed Stern as the messiah, I had always presumed we'd taken the "union call centre" idea from them because it's one of our shittier ones.

It CAN be a useful resource if organized properly. My old union however simply had clueless 20 year olds answering calls and constantly giving WRONG advice, they also rarely bothered to contact organizers if an issue was bigger than an individual one, meaning possible organizing opportunities were lost.

If the phone organizers are used to simply answer quick queries (on entitlements/conditions etc) it can work, or if they are allowed OFF the phones to actually represent workers.

My old union would NEVER send a union staffer out to support a member in a meeting w/ management, the best they'd get was a young, inexperienced call centre operator phone conferencing in from Sydney (I'm in Melbourne) - and when I took time off to go an support a steward in my own time I got to listen to the phone organiser ASKING management for advice??!!??

Like many things it can be implemented really well but only if it's viewed from the prism of benefit to members NOT as a way to "free up" organisers.

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