Dealing with labor-management participation programs - Total Quality Management, Employee Involvement, quality circles, team concept, Quality of Work Life - is one of the 1990s' most difficult challenges for unions.
The guide we present here is a plan to help the union figure out its needs and develop its specific strategy. It raises the key questions that unions need to answer and suggests a range of alternatives to choose from.
The guide draws on the experience of many local unions in the U.S. and Canada.
Labor Notes, 28 pages.